You and the Fed: A Winning Combination

Bank Mission

The mission of the Federal Reserve Bank of Dallas is to serve as the eyes, ears, voice and operating arms of the Federal Reserve in the Southwest. We will promote sound monetary policy, a sound banking system and an efficient payments system.

Quality Philosophy

To maintain success in a changing environment, the Federal Reserve Bank of Dallas embraces the following management precepts:

• Customer service excellence
• Continuous improvement
• Teamwork
• Communication
• Leadership

Leadership Attributes

The Dallas Fed defines leadership as inspiring people to apply intelligence, energy and creativity in achieving personal and organizational excellence. The bank's leadership attributes are behaviors that demonstrate six high-level leadership characteristics:

• Integrity
• Courage
• Commitment
• Vision
• Adaptability
• Personal excellence

Customer Driven Quality

To elevate customer focus and the pursuit of service excellence, the Federal Reserve Bank of Dallas espouses Customer Driven Quality, a bankwide initiative to deliver increasing value to customers and improve overall operational performance. CDQ draws together the efforts of employees under the common objectives of customer focus, continuous process improvement and employee involvement.