Cash Services

In the Event of a Business Disruption at the Federal Reserve

Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Dallas’s business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our national Cash Services business continuity page [off-site] at for more information.

If the normal provision of cash services is impaired, the Dallas District will notify its customers via FedLine for the Web and FedPhone. The Dallas Office and its branches will notify customers of a business disruption via FedLine broadcast message. Notification instructions will also be recorded on FedPhone for those customers who do not have access to FedLine. The two most likely disruptions that may occur include...

1. a network outage at the Federal Reserve Bank or
2. an internal or external business disruption that may render the Federal Reserve inaccessible.

Accessing Federal Reserve Cash Services

If your normal currency and coin ordering channels— FedLine for the Web, FedLine DOS and FedPhone—are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone (see contact numbers below).

If a Dallas District Fed office becomes inaccessible for an extended period of time, you will be notified and provided with instructions for placing currency and coin orders. You may also be informed about restrictions on currency and coin orders and deposits, alternative pickup and delivery points, and may be directed to place orders with other Reserve Bank offices within the District. The Dallas office and its branches have procedures in place to provide reciprocal backup services for each other if this is necessary.

Cash Services Contacts

Checks Services

In the Event of a Business Disruption at the Federal Reserve

During a business disruption, Federal Reserve staff will work to ensure the highest possible level of service for our customers. Successful operations will require preparation, coordination and cooperation between your institution and Federal Reserve staff. Answers to your critical questions about local Federal Reserve Check Services continuity procedures are provided below. For more information, visit the National Check business continuity page [off-site]. In combination, this information should be used for your institution’s business continuity planning.

Questions and Answers

How Will the Federal Reserve Contact Us During a Business Disruption?
In the event of a disruption, critical information will be posted to this web site as it becomes available.

The Federal Reserve Bank of Dallas also communicates with customers via FedLine broadcasts and phone calls from account executives or other critical staff.

How Can We Obtain Information on Shipping/Drop Points for Deposits During a Business Disruption?
Please refer to this web site for more information. We will also utilize the other forms of communication listed above.

Who Should We Contact with Questions about Check Processing Business Continuity?

All Eleventh District Offices

Joe Urso		214-922-5482
Don Jackson		214-922-5431
Al Qualman		214-922-5134
Joe Betsill		214-922-6519